Refund Policy

SPAREZO POLICIES

Refund & Return Policy

Last updated: October 27, 2026

At Sparezo, customer satisfaction is important to us. This Refund Policy explains how to request a return, replacement, or refund for eligible purchases made through our website.

1. Return Eligibility

Return requests are subject to product condition, order details, and applicable law. Products should generally be unused, uninstalled, and returned with their original packaging, accessories, and proof of purchase where applicable. Certain products may have specific return conditions.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact our support team as soon as reasonably possible. Please provide your order details, a description of the issue, and clear photographs where available so we can assess your request.

3. How to Request a Return

To request a return, replacement, or refund, contact Sparezo using the email address or phone number listed below. Please include your order number, product name, reason for the request, and supporting photographs if relevant.

Please wait for instructions from our team before sending any product back. Unauthorised returns may be delayed while the order is verified.

4. Inspection and Approval

Returned products may be inspected before a return, replacement, or refund is approved. We will communicate the outcome after reviewing the product and order details. Approval is subject to this policy and applicable law.

5. Refund Processing

If a refund is approved, it will generally be issued through the original payment method where feasible. The time required for the funds to appear in your account may depend on your bank or payment service provider.

Our support team will communicate the applicable refund process once your request has been reviewed. Any legally required refund timelines will be followed.

6. Non-Returnable or Restricted Items

Some items may be ineligible for return due to their nature, installation, use, damage caused after delivery, or other disclosed product-specific conditions, subject to applicable law. Please confirm the return eligibility of a product with our team before ordering if you are unsure.

7. Exchanges and Replacements

Replacement or exchange requests depend on the issue, product availability, and eligibility. If an exact replacement is unavailable, our team will discuss the available options with you, subject to applicable law.

8. Incorrect Vehicle Compatibility

Customers should verify the compatibility of spare parts with their motorcycle before ordering. If you are unsure about a part, please contact our team before purchase. Compatibility-related return requests will be assessed according to the product details and applicable policy.

9. Shipping Costs for Returns

Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order. Please contact our team for instructions before dispatching a returned product.

10. Contact Us

For return, replacement, or refund assistance, contact us: